Joseph Afeso is a distinguished Information Technology professional, recognized as a Microsoft® Most Valuable Professional (MVP) in Microsoft 365 workloads. He has consistently upheld the title of Microsoft Certified Trainer for three consecutive years. Joseph adeptly manages complex cases for demanding clients and mentors his team on Microsoft 365 technologies, ensuring continuous improvement in both technical and soft skills. Joseph holds numerous certifications, including Azure Administrator Associate, Microsoft 365 Administrator Expert, Teams Administrator Associate, Security, Compliance, and Identity Fundamentals, Azure AI Fundamentals, Administer Active Directory Domain Service, Dynamics 365 Fundamentals (CRM), Certified in Cyber Security (CC) from ISC2 and Fortinet, and the Google Data Analytics Professional Certificate, among others. His expertise spans Operational Support, Service Level Agreements, and Customer Service Management. As a motivated technology professional, Joseph excels in enhancing business and IT systems' availability, reliability, security, and scalability. He has extensive experience leading talented teams to develop and deploy cutting-edge technologies, streamline processes, and boost productivity.